The Mental Health Team provides case management support to people with mental health issues and mental illness, their families and carers from Culturally and Linguistic Diverse Backgrounds (CALDB). We facilitate the process of exploring the person’s situation in a culturally appropriate way and provide culturally appropriate information (psycho education), emotional support and strategies to understand and deal with the issues affecting the individual mental health. We liaise/advocate for culturally appropriate services in government and non-government organizations.
We usually work with people from 3-6 months for support. Being culturally appropriate is important to us and we do this by using interpreters, providing information to people with a variety of languages both written and orally.
We link people to Harmony Place and external activities and groups of their choice and in accordance to their needs to help them develop a relationship with the centre and hence to develop trust with the case manager for support.
As it is generally known, people from different cultures have different understanding about mental health and mental illness and in some cultures the concept of the term does not even exist. We help people to demystify the concepts to help them understand what they are going through and work on developing culturally appropriate strategies to address the issues.
If referral to other services is needed, the person, family and carers receive information and support in understanding the service, and that service may need support and information to respond culturally appropriate to the person accessing the service. We liaise with service providers to facilitate culturally appropriate support.